Locate Only
We find where your item is. You pick it up yourself.
¥5,000
~$35
- Phone calls to lost & found offices
- Bilingual location instructions
- Pickup guidance provided
Tokyo Lost & Found Recovery — est. 2026
Lost something
in Tokyo?
We'll find it.
We make the calls, retrieve your item, and return it to you anywhere in the world — all in Japanese, so you don't have to.
Four steps. Mostly handled by us.
Japan's lost-and-found system is meticulous — but it operates entirely in Japanese. We bridge that gap, end to end.
-
01
You report
Fill out a short form — what, where, when. Under two minutes. We open a chat and ask any clarifying questions.
-
02
We call, in Japanese
We contact the relevant lost & found offices, kōban, and transit authorities on your behalf. Most items surface within hours.
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03
We retrieve
Once located, we go in person — anywhere in the greater Tokyo metro — and pick the item up for you.
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04
It comes home
Delivered to your hotel in Tokyo, or shipped internationally with tracking if you've already left Japan.
Plain prices. No find, no fee.
You're only charged once we have eyes on your item. If we can't locate it, you owe nothing.
Locate + Retrieve
We find and pick up your item, then deliver to your Tokyo hotel.
¥12,000
~$80
- Everything in Locate Only
- In-person item pickup
- Delivery to your Tokyo hotel
Locate + Retrieve + Ship
Already left Japan? We find it, pick it up, and ship it worldwide.
¥15,000+
~$100+
- Everything in Locate + Retrieve
- International shipping at cost
- Tracking number provided
04 Why Trust Us
Tokyo-based.
Tokyo-based.
Bilingual. On call.
Found in Tokyo is operated from Tokyo by a bilingual team that has navigated Japan's lost-and-found process countless times. We know which station to call, which form to file, and how long it takes.
Japan recovers over 90% of items left on its trains. The friction for tourists is language, not goodwill. We remove the friction.
- 東京 Based in Tokyo
- 通訳 Bilingual EN / JP
- 24時 On call, 24 hours
- 無料 No find, no fee
Frequently asked.
Anything else? Open the chat in the corner — we read every message.
What happens if you can't find my item?
You don't pay. Our "no find, no fee" policy means you're only charged when we successfully locate your item.
How long does it typically take?
Most items on trains and in transit stations are located within a few hours. Retrieval and delivery within Tokyo usually happen the same day or the next.
Can you retrieve items from anywhere in Tokyo?
Yes. We cover the entire greater Tokyo metropolitan area, including all JR lines, Tokyo Metro, Toei Subway, and private rail lines.
I've already left Japan. Can you still help?
Absolutely. We'll locate and retrieve your item, then ship it anywhere in the world. International shipping is added at cost.
What items can you help recover?
Anything — phones, wallets, bags, cameras, passports, clothing, umbrellas. If it's been turned in to a lost & found office, we can get it back.
How do I pay?
All major credit cards via Stripe. You'll only be charged after your item has been located.
Why is Japan's lost & found system so effective?
Japan has one of the world's best lost-and-found systems. Stations, taxis, and public facilities meticulously catalog found items, and over 90% of items left on trains are returned. The challenge for tourists is that the entire process operates in Japanese — that's where we come in.