Terms of Service
Last updated: 2026-10-15
Who we are
Found in Tokyo is operated by Found in Tokyo LLC, a US company. In these terms, "we" and "us" mean Found in Tokyo LLC.
What we do
Found in Tokyo helps you locate and return items lost in the Greater Tokyo metropolitan area. We contact lost-and-found offices, kōban, transit operators, hotels, and other holders on your behalf (in Japanese), retrieve the item if you choose, and deliver it to your Tokyo hotel or ship it internationally.
No guarantee of recovery
We do our best, but we don't control whether an item has actually been turned in, whether the holding office will release it to a third-party agent, or how long the process takes. We don't guarantee that any particular item will be recovered.
Pricing
Current prices (see the pricing section for details):
- Locate Only — ¥5,000
- Locate + Retrieve — ¥12,000
- Locate + Retrieve + Ship — ¥15,000 plus actual shipping cost
For Locate Only, you are charged after we have located your item and confirmed it with you. For Locate + Retrieve and Locate + Retrieve + Ship, you are charged after we have the item in hand and have confirmed it with you. If we cannot locate your item, or cannot retrieve it for a service that includes retrieval, you pay nothing. Shipping is billed at actual carrier cost with no markup.
Prices are charged in Japanese yen (JPY), or, if you prefer, in US dollars at an exchange rate we tell you in writing before you pay. US dollar amounts shown on this site are approximate. If your card is in another currency, your card issuer converts the amount and may charge a foreign transaction fee.
Your responsibilities
By using the service, you agree to:
- Give us accurate information — item description, location, dates, contact details
- Provide identification or proof of ownership when the holding office (or we) require it before release
- Pay the agreed fee once the item is located (for Locate Only), or once we have the item and are ready to deliver or ship it to you (for Locate + Retrieve / Ship)
Our right to refuse
We may decline or discontinue a case, at our discretion, if:
- The item appears to be illegal or hazardous (controlled substances, weapons, etc.)
- The claim appears fraudulent or the ownership is disputed
- We cannot lawfully handle it
Liability
Our service is provided as-is. We are not responsible for:
- Items damaged or lost before we take physical possession
- Items mishandled by common carriers during shipping (carrier insurance applies to shipped items)
- Indirect, consequential, or incidental damages
Our maximum liability for any claim is capped at the fee you paid for that case.
Disputes and governing law
If something goes wrong, please email hello@foundintokyo.com first, so we can try to resolve it with you directly.
These terms are governed by the laws of the State of Louisiana, USA, where Found in Tokyo LLC is registered. Nothing in these terms removes any protection that the consumer laws of your own country or state give you.
Changes
If we change these terms, we'll update the date above. Continued use of the service after an update means you accept the updated terms.